PERSONAL CARE
All about you and your personal care & support
HERITAGE HEALTHCARE - North East
Welcome to Heritage Healthcare North East, where compassionate care and exceptional service meet to transform lives!
Call 01325 527 650
Your FREE consultation is
just a phone call away 
Lines open Mon-Fri 9am-5pm
Find out how Heritage Healthcare North East can help you and your loved ones save time and money with our award winning home care services.
Heritage Healthcare can potentially save money on care homes in the UK
Welcome to Heritage Healthcare North East, where compassionate care and exceptional service meet to transform lives!
At Heritage Healthcare, we understand that nothing is more important than maintaining your independence and dignity while receiving the care and support you need. That's why our dedicated team of professionals is here to provide you with outstanding homecare services tailored to your individual needs.
With a passion for making a positive impact in the lives of our clients and their families, we go above and beyond to deliver exceptional care. From assistance with daily activities to specialised support for specific health conditions, we offer a comprehensive range of personalised care options that prioritise your well-being.
But what truly sets us apart is our unwavering commitment to providing person-centred care. We believe that you are unique, with your own preferences, routines, and aspirations. By taking the time to really understand your needs and goals, we create a customised care plan that ensures you receive the support you require while preserving your independence.
Get in touch today to see how we can help you with your health care
Call 01325 527 650 or e-mail northeastoffice@heritagehealthcare.co.uk
OUR SERVICES
-
-
DEMENTIA CARE
Specialist care to manage symptoms and provide support
-
RESPITE CARE
Standing in for your regular carer when they need a break
-
HOUSEHOLD CARE
Just an extra hand with the chores always helps
-
COMPANIONSHIP
Getting out and about with some company is ideal for mental and physical health
-
HOSPITAL TO HOME
Helping with discharge from hospital back home after injury or illness
-
LIVE-IN CARE
The ultimate 24/7 package of one to one care
-
END OF LIFE CARE
Full support for everyone during the most difficult times
-
LEARNING DISABILITY SUPPORT
Services focussed on independence and personal development
-
MENTAL HEALTH SERVICES
Help to navigate daily challenges while living at home
-
PHYSICAL DISABILITY SUPPORT
Personal care to help with the Activities of Daily Living
-
SENSORY IMPAIRMENT SUPPORT
Help and support with the unique challenges of day to day living
At Heritage Healthcare, our highly skilled and compassionate caregivers form deep connections with our clients, building a strong bond of trust and understanding. We carefully select and train our staff to meet the highest standards of professionalism and empathy, so you can rest assured that you are in capable hands.
We are proud to be regulated and inspected by the Care Quality Commission (CQC), which reflects our dedication to maintaining the highest standards of care and professionalism. Our commitment to continuous improvement, feedback from our clients, and strong partnerships with local healthcare professionals and organisations further demonstrate our pursuit of excellence.
Our mission is to enable you to age in place, surrounded by the familiar comforts of home. Whether you need short-term respite care or long-term support, our goal is to help you live life to the fullest, with dignity and independence.
Take the first step towards a better quality of life by exploring our website and discovering the comprehensive range of homecare services we offer. If you have any questions or want to discuss your specific needs, our friendly and knowledgeable team is here to assist you.
Welcome to the Heritage Healthcare family, where compassionate care and exceptional service combine to transform lives. Get ready to experience a new level of care and support that will make a real difference in your life or the life of your loved one.
Get in touch, we’re always happy to help.
We always respond as soon as possible
FEATURES & BENEFITS OF OUR HOMECARE
PERSONALISED CARE
Our team creates personalised care plans to meet the unique needs and preferences of each individual
COMFORT AND CONVENIENCE
Our homecare services provide care and support in the comfort and familiarity of one’s own home
INDEPENDENCE AND DIGNITY
We encourage individuals to maintain their daily routines and activities to promote independence and dignity
PEACE OF MIND
Our experienced and qualified professionals deliver reliable and compassionate care, giving family members peace of mind
CUSTOMER TESTIMONIALS
Read real opinions of people who are using Heritage Healthcare right now
OUR TEAM MEMBERS
Lisa Glass
Registered Care Manager
Experience: Health & Social CareAbout me:
I am Lisa Glass, a dedicated and experienced professional serving as the Registered Care Manager for Heritage Healthcare (Darlington). With a strong background in healthcare and managerial roles, I have earned a fantastic reputation for delivering high-quality care and leading my team to achieve commendable ratings in CQC inspection reports.Background:
My journey with Heritage Healthcare began in May 2013 when I joined the company as a Senior Care Coordinator. Through demonstrating exceptional skills and a commitment to providing excellent care, I quickly progressed to managing the Darlington care office. My extensive experience in the healthcare industry, coupled with my managerial expertise, led me to my current role as the Registered Care Manager for Heritage Healthcare North East which comprises Teesside, Darlington and North Yorkshire.My Motivation:
I am motivated by my passion for delivering high-quality care and making a positive impact on the lives of those I serve. My dedication to providing exceptional care services is evident in my track record of achieving 'Good' ratings in CQC inspection reports. I am committed to excellence and continuously improving the quality of care we provide.My Focus:
As the Registered Care Manager for Heritage Healthcare (Darlington), my primary focus is on delivering high-quality care services to our clients. I leverage my extensive knowledge and experience in healthcare and leadership to ensure that the care we provide meets the highest standards. My dedication to continuous improvement and my ability to lead and motivate my team are instrumental in maintaining the excellent reputation of Heritage Healthcare (Darlington).Quote: “Our team at Heritage Healthcare (Darlington) is dedicated to providing high-quality care services that make a real difference in the lives of our clients. We strive to exceed expectations and ensure that each individual receives the personalised care they deserve.”
Kay Taylor
Assistant Manager
Experience: Health & Social CareAbout me:
I am Kay Taylor, a highly experienced professional with a remarkable career spanning over three decades in the care sector. With a deep-rooted passion for the well-being of others, I began my journey as a care assistant in a residential home, demonstrating unwavering dedication to providing exceptional support. Over the years, I transitioned into the specialised field of care at home, refining my expertise and commitment to delivering outstanding care.Background:
Joining Heritage Healthcare in November 2011, I have consistently proven myself as a valuable asset, excelling in my roles and steadily climbing the ranks to my current position as Assistant Manager. I hold extensive qualifications, including Level 2 and Level 3 certifications in Health and Social Care, a Level 3 NVQ in Leadership and Management, and impressive Level 4 and Level 5 Diplomas in Management. These credentials serve as a testament to my exceptional knowledge and competence in the care industry.My Motivation:
I am driven by a profound dedication to upholding the highest standards of care. My commitment is deeply rooted in ensuring that every individual receives the exceptional support they deserve. With my wealth of experience and expertise, I strive to make a positive impact on the lives of both clients and fellow care professionals.My Focus:
As the Assistant Manager at Heritage Healthcare in Darlington, I hold a crucial role in the organisation. I am responsible for conducting induction training for new team members, equipping them with the necessary skills and knowledge to excel in their roles. Furthermore, I serve as the "Train the Trainer" in essential areas such as Administering Medication, Dementia Care, and Manual Handling, sharing my extensive knowledge and expertise with my colleagues. I also conduct audits to ensure that our care team maintains the highest standards of service, providing meticulous assessment and oversight to ensure outstanding home care and support for our clients. I am also fully trained in Singled Handed or Proportionate Care.Quote: “At Heritage Healthcare, we are dedicated to providing the highest standards of care to our clients. As Assistant Manager, I strive to support and empower our care team, ensuring that we deliver personalised and compassionate care that makes a real difference in people's lives.”
Christine Greenwell
Care Coordinator
Experience: Health & Social CareAbout me:
I am Christine Greenwell, a highly valued member of the care team at Heritage Healthcare. Since joining the organisation in 2016, I have consistently demonstrated exceptional skills and unwavering dedication to ensuring the well-being and independence of our cherished clients.Background:
As a Care Coordinator, I play a vital role in managing office inquiries and addressing concerns promptly and efficiently. My meticulous attention to detail and commitment to providing valuable support allow me to contribute to the development and implementation of comprehensive care plans. I empower individuals to maintain their desired lifestyle within the comfort of their own homes, fostering a sense of independence and well-being. Additionally, I conduct regular reviews with the care team, ensuring open communication and the delivery of the highest quality of care.My Motivation:
My unwavering dedication and commitment to the well-being of our clients are at the core of my work. I understand the importance of providing personalised care and support that enables individuals to maintain their desired lifestyle and independence. My passion for helping others and ensuring their well-being drives me to deliver exceptional care services every day.My Focus:
As the Care Coordinator at Heritage Healthcare, I take charge of managing office inquiries and providing invaluable support to our clients. I actively contribute to the development and implementation of comprehensive care plans, ensuring that each individual's unique needs are met. I am committed to ongoing growth and expertise, which is reflected in my attainment of Level 2 and Level 3 certifications in Health and Social Care. These qualifications demonstrate my comprehensive knowledge, proficiency, and dedication to providing exceptional care services.Quote: “I am dedicated to providing exceptional care services and supporting individuals to maintain their independence and well-being. At Heritage Healthcare, we strive to make a real difference in the lives of our clients, and I am proud to be part of a team that shares the same commitment.”
LATEST CAREER OPPORTUNITIES
PLEASE NOTE: We are unable to offer Visa Sponsorship to any candidates. All vacancies require a full driving licence and access to your own vehicle.
LATEST NEWS
OUR OFFICE LOCATION
Heritage House, 10 Houndgate, Darlington, County Durham, DL1 5RF
OUR LOCATION MAP
The postcodes we cover:
DL1 1, DL1 2, DL1 3, DL1 4, DL1 5, DL10 4, DL10 5, DL10 6, DL10 7, DL11 6, DL11 7, DL2 1, DL2 2, DL3 0, DL3 6, DL3 7, DL3 8, DL3 9, DL6 1, DL6 2, DL6 3, DL7 0, DL7 8, DL7 9, DL8 1, DL8 2, DL8 3, DL8 4, DL8 5, DL9 3, DL9 4, HG4 4, TS10 1, TS10 2, TS10 3, TS10 4, TS10 5, TS11 6, TS11 7, TS11 8, TS12 1, TS12 2, TS14 6, TS14 7
The areas we cover:
COMPANY INFORMATION
DCS&D Ltd T/A Heritage Healthcare North East
Heritage House, 10 Houndgate, Darlington, County Durham, DL1 5RF
Registered in England & Wales No: 04393639
RATED EXCELLENT ON HOMECARE
Read our Reviews for Homecare, Live in Care & Nursing Care Providers
AFFILIATIONS
