Heritage Healthcare Epping Forest

Frequently Asked Questions

How do you recruit your carers?

All of our staff complete a comprehensive five day induction course covering everything they need to know to provide the highest standards of care, including: The role of a health and social worker, equality and inclusion, person-centred support, health and safety, first aid, medication, food hygiene and much more… Our training never stops. All Heritage Healthcare staff are continually assessed and as your needs change, so does our training. We constantly evaluate the skills that we have against the skills that you need now and in the future, so that we give our staff the training that they need to care for you today and tomorrow.

What services do you provide?

Heritage Healthcare provide the highest standards of care, tailored to individual needs, so that people can maintain their independence, remain living in their own homes and enjoy a good quality of the life. Our current service include: Personal Care, Respite, Companionship, Housekeeping, Complex Needs, Dementia Support, Live-In and End of Life Care.

How do I fund my homecare service?

There are several options available for funding care and these options depend upon your need for care and support as well as personal and financial circumstances. At Heritage Healthcare, we are more than happy to give you free, friendly advice on your care requirements and your funding options. Request a call back from our Care Team or call 020 8508 5500.

What are direct payments?

Direct Payments are an amount of money from Local Authorities for individuals who have been assessed as requiring help and support and they allow you to organise care services yourself, enabling you to choose the services which are most appropriate. They enable you to take greater control over your life and enable you to make decisions on how you want your care to be delivered. Anyone who has been assessed by the Local Authority as requiring care and support can opt to receive Direct Payments. If you already have services from the Local Authority you can switch to Direct Payments by requesting this directly with you Care Manager/Social Worker.

What is a personal budget?

A Personal Budget is an allocation of funding given to individuals after an assessment which should be sufficient to meet the required care and support needs. This can be taken as a Direct Payment or you may leave the Local Authority with the responsibility of deciding on a care provider on your behalf. Personal Budgets provide an extremely good option for those individuals who do not want to take on the responsibility of Direct Payments.

What is an individual service fund?

An Individual Service Fund (ISF) is money that is made up of the amount that it would cost to meet your agreed care and support needs and is managed by a Service Provider. This money can be paid directly to the care provider and is restricted for use on providing care and support services which meet the needs of the criteria set out in the support plan. An ISF can include services purchased from other providers. The provider will arrange care according to the Service Users wishes. An ISF gives choice and control over who the care provider is and also gives maximum flexibility in how, when and where the provider supports and cares for you.

What about my personal security?

All Heritage Healthcare staff are employed by Heritage Healthcare and have undergone a full DBS check to ensure our Service Users added peace of mind. At no time do we employ the services of Agency Staff. The wellbeing and protection of our Service Users is paramount and Heritage Healthcare has policies and procedures in place, which our staff follow in order to ensure the security of our Service Users property and to protect them from all forms of abuse. All staff wear identity badges displaying their photographs as added security.

What happens if the office is closed?

Our office is open 7 days a week from 8am to 8pm.
If calling outside the above office times, please do leave a message and we will respond to you as soon as we can.
Our telephone number is 020 8508 5500.

How do I arrange a care service with Heritage Healthcare?

Give us a call on 020 8508 5500 or if you prefer request a call back. Our Care Team will arrange a suitable time to visit you, your family or an authorised representative to fully understand your needs and how Heritage Healthcare can help.
Together, we’ll go over the care your family needs and the care we provide. Then, we’ll explain how everything works and outline the available options.
We pride ourselves on being able to respond to urgent care needs with speed, but without compromising on standards.

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